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İSTANBUL, ESENTEPE MAH. TALAT PAŞA CAD. NO:5 İÇ KAPI NO:1 ŞİŞLİ
+90(551)588-5345 (the call is free)
Mon-Sun 9.00 - 18.00
selam@ifatih.com
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CatalogTop

Apparel

Men's Clothing

Women's Clothing

Shoes

Accessories

Kids' clothes
Apparel

Men's Clothing

Women's Clothing

Shoes

Accessories

Kids' clothes

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BrandsAll brands

Home/FAQs

FAQs

1- How to Become a Seller

Go to the main page, on the upper right side, and click Become a Seller.
You will be directed to the “Apply for a Vendor Account” form.
Fill in all needed information: Company name, tax number, e-mail, and address.
Agree to have your data processed by ticking the checkbox.
Click Submit
A dialogue box will appear with the message “We’ll send you an email with access information.”
Check your email; you should receive an email containing the login information.
To access the administrator area, go to https://www.ifatih.com/vendor.php, and log in using the credentials provided in the email

2- How to go to the Vendor panel

Log in to your account
On the bottom left side, click on the site icon
Click to switch between Storefront and Vendor panels

3- How to Set up Your Profile

Go to the administrator area, on the upper left side click on the profile icon
From the menu, click Edit Profile
Set your Contact Information and Shipping Address
Click Save.

4- How to Add a Product

Go to the Vendor panel.
From the left menu, click Products
From the secondary options Products and Reviews, click on Products once more.
On the upper right corner, click on the add (+) button, and select Create New Product
Fill in the information. Enter the Product Name, Category, Price, and Full Description. Upload product images.
You can select more than one Category; remove a Category by clicking the delete (x) button; and drag to sort them.
In the Full Description, you can use HTML tags, rich text formatting, and add lists, tables, links, images, and videos.
Click Select Image to add an image from local storage, or you can click on the drop-down arrow to see other options like Select from the Server or URL.
Set Options setting, Pricing /Inventory, and Price per Unit as needed .
Click on the Create button on the right upper corner to save the new product.
You can see your new product added to the product list.

5- How to Import Products from CSV or XML file

Go to the Vendor panel.
From the left menu, click Products
From the secondary options Products and Reviews, click on Products once more.
On the upper right corner, click on the add (+) button, and select Create New Product
Upload a .csv or .xml file from your local storage or a link by clicking the File option. You can also upload zipped or compressed files. Upload archive with images in Archive with Images option.
Add a name for the products set.
If you need to change the CSV delimiter or you have images directory on your uploaded files,or other custom setting, you can modify them with Additional settings.
On the upper right corner, click Next Step: Map Fields
This table will contain the list of columns from the imported file. Pick the column you'd like to import, select a corresponding product property, and check what sort of data will be imported from the column. Use modifiers to change that data whenever necessary. Remember to save your changes.
Click Settings to specify other necessary setups.
Check your input and click Import.
Now you can see the new products added to the products list.

6- How to Set up Shipping

Go to https://www.ifatih.com/vendor.php.
Log in to access the administrator area.
Go to the Vendor panel.
Click Settings from the left menu, and then click Shipping Methods.
On the Shipping Methods screen, in the upper right corner. click the add (+) button
Fill out your shipping information.
Select the Rate Calculation option: Manual or Automatic
The Manual option provides two options: By Customer's Address, and Pickup from the Store.
For the Automatic option, you should select the Shipping Service name. Enter the name and select the state. You can add an icon by uploading it from your local drive or a URL.
Enter the delivery time that appears next to the shipping method.
Write the Description of the shipping method. You can use HTML tags, rich text formatting, and add lists, tables, links, images, and videos.
Modify Availability options: User groups and Weight limit (lbs) min-max, whenever necessary.

7- How to change the Order Status

Go to the Vendor panel.
Click Orders from the left menu, and then View Orders.
On the Orders screen, find the order you want to change status.
Click the order name to display the full information.
Status is on the right side, click to choose from the variety of options, whether Paid, Complete, Open, Failed, Declined, Backordered, Canceled, Awaiting call, Shipped, Delivered, and Incomplete
On the bottom of the options, you can select who receives the notification of the status change.

8- How to change Product Status

Go to the Vendor panel.
From the left menu, click Products
From the secondary options Products and Reviews, click on Products once more.
On the Orders screen, select the product you want to change status.
Status is on the right side of the product, select whether Active, Disabled, or Hidden.
You can select and change the status of multiple products, a menu will appear on the upper part after selecting products. Click the Status tab and select the new status
Save your changes .

9- How to Reply to a Review

Go to the Vendor panel.
From the left menu, click Products
From the secondary options Products and Reviews, click Reviews.
Find the Review you need to reply to and click on the product image. You will see all the information about the review.
Write your reply in the Edit Text field.
Save your reply by clicking Add Reply.
You can edit your reply by clicking the Update Reply button.

10- How to Contact Administrator

Go to the Vendor panel.
From the left menu, click Message Center
Click Admin Communication.
To open a new conversation, in the upper right corner, click the add (+) button
Write the subject and the message.
Click Send.
You will receive a notification whenever a message gets a reply. You can enter the conversation and continue messaging by clicking on the conversation ID.

11- How to Contact Us

Go to the main page. On the right side, click the profile icon.
Click on Tickets.
On the Tickets page, click Create a New Ticket.
Write the subject and select the type of your request, whether Problem, Incident, Question, or Task.
Write your comments in the text area.
You can add files to let the admin better understand your request.
Click Send.
You can track your conversations on the Tickets page. You can also send replies by clicking on the Add Comment button on the conversation page.

12- How to Request a Replacement or a Refund

You can request a replacement or a refund only if the order status is complete:
Go to the main page. On the right side, click the profile icon.
Click Orders.
Find the order you want to ask the seller about and click on the order ID.
You should see the “Request a Replacement or a Refund” option on the right side, click on it.
On the page select whether to Replace Item or Refund.
Select the product(s) you need to replace or refund.
Select the Quantity and the Reason.
You can add your comments in the text area.
To send, click Return.
You can track your return request from the Order Returns option on the Order page, or the Return Requests option on the main page.

13- How to Compare Products

Go to the main page. On the right side, click the profile icon.
Click on Comparison List.
Select the products that you want to add to the Comparison List; in the upper right corner, click on the icon to add it to the list.
You should see a message saying the product was added to your Comparison List.
On the Comparison List page, from the left side, you can select which features to compare. You can also choose between All Features, Similar Only, or Different Only.
When you’re done comparing, you can clear the list by clicking Clear List in the bottom right corner.

14- How to Checkout the Cart and Submit the Order

Find the product you want to buy, and click the Add to Cart button.
On the right side, click the Cart icon, and then the checkout button.
On the Checkout page start to fill in your information.
First, fill out the Customer information: name, email, and phone number.
Check your order again and edit if necessary.
Add your address in the Delivery section.
Enter your payment information.
Add any additional information in the Customer's notes field
Tick the check box to accept the Terms and Conditions
Submit the order by clicking on the Place Order button.

15- How to Write a Review

You cannot write a review for a product that you didn’t buy. If you bought the product, you can write a review.
Find the product that you want to write a review on
On the Products page, on the top part, click on Write a Review
On the Write a Review window you have to select Your Rating.
You can add a photo by dropping it on the box or selecting a file.
Include advantages, disadvantages, and your comment in writing the review
Add your name. You can hide your name by ticking the check box
Tick the next check box to accept the Terms and Conditions
Submit the review by clicking on the Submit Review button.

16- How to Contact the Seller

Go to the main page. On the right side, click the profile icon.
Click on Orders.
Find the order you want to ask the seller about and click on the order ID.
On the right side, you should see the Start Communication option, click on it.
You should see a dialogue box that says: “Your message to [seller name]”.
Write your message and click Send.
A new tab named Communication should be added next to the General tab.
You can see all messages and your replies in the Communication tab.

17- To Order

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İSTANBUL, ESENTEPE MAH. TALAT PAŞA CAD. NO:5 İÇ KAPI NO:1 ŞİŞLİ
+90(551)588-5345 (the call is free)
Mon-Sun 9.00 - 18.00
selam@ifatih.com
View on map